Rescheduling/ Cancellations/ No Shows

Please understand that when you forget or cancel an appointment without giving enough notice we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services.

Biju Pet Spa sends out reminders by text and email, but it is your responsibility to remember your appointments. Biju Pet Spa requires a 24hr notice to cancel or reschedule appointments. Failure to give required notice will result in a No-Show/last minute cancellation fee of $25. Rain or shine we're grooming all the time!

To cancel an appointment please send an Email to BIJUPETSPA@GMAIL.COM or Call (818) 990-7387

Not Satisfied with the Haircut?

If you are not satisfied with the haircut or want to adjust the length of the face or tail we will gladly adjust it for free but you will have to call us and bring back your fur baby within 72 hours of picking them up. This does not include if you "changed your mind" and want a different clip or length than you originally told us.

Please check your pet’s haircut before leaving the salon.

Return/ Exchanges

All items being returned must be in resalable condition and must have tags. Items may be returned with a receipt within 30 days for a full refund. Returns made after 30 days with a receipt will be given store credit.No returns on medication and unsealed items.

Sale items are non refundable.

Grooming Check-in/ Check-Out

Dogs & Cats in grooming are required to be picked up after grooming is complete. The grooming kennels are meant for dogs waiting to be groomed and space is limited. You will be called right when your pet is ready to go home. We will give you a grace period of ONE HOUR to come pick up your pet. A $20 late pick up fee will be charged for every 30 minutes if your dog is not picked up after the one hour mark.

REQUEST AN APPOINTMENT

Last appointment of the day is 2pm